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FAQs

FAQs

How do I wash my clothing?

We highly recommend washing your clothing inside out on a delicate cycle. For best results, lay flat to dry.  Our garments are made with high quality material & are meant to sparkle wash after wash.  

How long will it take my order to ship?

Each item is handmade to order. Your order will be shipped within 1-2 weeks. 

How do shipping rates work?

We offer flat rate shipping on all orders. Domestic shipping is $4.99 flat rate & free on all domestic orders over $75.  International shipping rates vary by country.

Will I get a tracking number?

Yes, all of our orders ship with a USPS tracking number.

 How do I make a change after I order?

Due to the volume of orders, customization details including but not limited to: sizing, colors, wording & style cannot be changed unless done at checkout in the note to seller section.

 Do you take custom orders?

Yes! We love custom orders. Please email us at info@mackandmae.com

Wholesale Orders?

Yes, we are accepting new wholesale accounts. Please email info@mackandmae.com with "wholesale" in the subject of the email.

RETURNS/EXCHANGES: 

All items purchased at a discounted rate are FINAL SALE. This includes any weekly sale, coupon code & clearance item. All international sales are FINAL. We do not accept returns or exchanges on international orders. All custom orders are FINAL.  No exchanges or returns will be accepted on custom pieces.

We gladly accept exchanges due to sizing for unwashed/unworn items that were purchased at full retail value. The exchange request must be received via email within 5 business days of the shipment delivery date. Please email any exchange requests to info@mackandmae.com. Shipping & handling fees on exchanges are the sole responsibility of the buyer.